Overview
Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Technical Lead.
MAIN TASKS:
• Provide support to the sales and functional team in assigned accounts when technical knowledge of the solution is required: Solution design, estimation, and assumptions.
• Support the PM/DM in technical leadership on the project, bringing comprehensive technical knowledge of the platform and identifying the best solution to meet the project’s functional demands.
• Detect and notify risks in the technical management of project/client profitability.
• Ensure the smooth progress of the project in terms of Scope, Schedule, and Costs. Alerting and anticipating possible deviations to the Project Manager/Delivery Manager.
• Ensure the fulfillment of the project’s technical objectives.
• Ensure compliance with the agreed software quality standards with Omega’s Technical Management.
• Supervise the effort estimations of the development and support team during the testing phase of a project.
• Collaborate with the PM/DM in project demos for the client.
• Ensure the final delivery of technical documentation for a project.
• Participate in the development and training of the technical team, advising them to improve their technical skills.
• Identify possible technical Up & Cross Selling opportunities.
• Identify possible methodological improvements for the technical team.
• Collaborate in Omega’s community of practice, providing thought leadership, training, and mentoring to other collaborators to develop technical capabilities.
REQUIRED EXPERIENCE:
• 3+ years participating in the full lifecycle of Salesforce.com implementations.
• Experience in Salesforce.com projects.
• Experience in the different modules: Sales Cloud, Service Cloud, Marketing Cloud,
• Experience with agile methodologies.
• High level of English.
WHAT DO WE OFFER
• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Certifications plan. Improve your skills and get the official certificate from our main partners.
• Home Office. You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurtant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention
• Professional development: Evolve, grow and get where you want to go.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.