Customer Support Specialist

Overview

We are looking for an experienced Customer Support Specialist to join our team. The successful candidate will provide excellent customer service and technical support to our clients, troubleshoot customer issues, and ensure customer satisfaction.

Customer Support Specialist Duties and Responsibilities:

Respond to customer inquiries via phone, email, and other communication channels
Identify customer needs and provide appropriate solutions
Maintain records of customer interactions, transactions, and comments
Create and maintain customer accounts
Collaborate with other departments to resolve customer issues
Monitor customer feedback and provide recommendations for improvement

Customer Support Specialist Requirements and Qualifications:

Bachelor’s degree in a related field or equivalent experience
Minimum 2 years of customer service experience preferred
Excellent verbal and written communication skills
Proficient in Microsoft Office
Strong problem-solving and conflict-resolution skills
Excellent time management skills and ability to multitask
Positive and professional attitude