Overview
Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Marketing Cloud Consultant.
Projects
• Provide support to the commercial and functional teams in assigned accounts when functional knowledge of the solution is required: solution design, estimation, and assumptions.
• Support the PM/DM in functional leadership of the project, contributing in-depth knowledge of the marketing and martech platform to identify the best solution to meet the project’s business demands.
• Identify and report risks related to the functional management of project/client profitability.
• Ensure the proper progress of the project in terms of Scope, Timeline, and Costs, notifying and anticipating any potential deviations to the PM/DM.
• Ensure the achievement of the functional and business objectives of the project.
• Ensure compliance with software quality standards as agreed with Omega’s methodology.
• Oversee effort estimations made by the functional consulting team and provide support during the testing phase of a project.
• Ensure the final delivery of the project’s functional documentation.
Solutions
• Provide effort estimations for marketing and martech projects.
• Collaborate with the PM/DM in client project demos.
• Identify potential opportunities, from a functional and business perspective, for Up & Cross Selling.
• Identify possible methodological improvements for the functional consulting team.
• Work as a team with technology vendors when required by the project.
• Evaluate and recommend products and systems that contribute to technological innovation.
Team and Training
• Collaborate in Omega’s community of practice by sharing functional and business knowledge.
• Contribute to Omega’s community of practice by providing thought leadership, training, and mentoring to other team members to develop functional and consulting capabilities.
• Participate in the development and training of the functional consulting team, advising them to improve their skills.
Mandatory Skills
• Proven experience in creating marketing campaigns with Salesforce Marketing Cloud.
• At least 4 years of experience in implementing Salesforce Marketing Cloud projects
• Ability to provide support for communication campaigns, as well as manage communication plans and strategy.
• Ability to stay up to date with marketing trends and innovation.
• Strong functional knowledge of the platform, time management and organizational skills, methodologies, English proficiency, and conflict and priority management.
• Knowledge with Ampscript is a plus.
• Previous experience in database management, preferably in a similar role.
• Knowledge with the automation software and relevant performance evaluation.
• Experience with CRM platforms (Salesforce).
• Knowledge to manage marketing projects.
• Native level of French is mandatory.
What do We offer
• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.